Accessibility
Last updated: August 2026
Our Commitment to Accessibility
At newbalanceshop.us, we are committed to ensuring that our website is accessible to everyone, including people with disabilities. We continuously work to improve the accessibility of our site to provide an inclusive experience for all visitors.
Accessibility Standards
We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, which provide recommendations for making web content more accessible to people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities.
Key Accessibility Features on Our Site
- Semantic HTML structure for better screen reader compatibility
- Sufficient color contrast ratios for text and interactive elements
- Keyboard navigable menus and interactive elements
- Descriptive alt text for meaningful images
- Responsive design that works across different screen sizes
- Clear and consistent navigation and page structure
- Form fields with proper labels and error messages
- Resizable text without breaking site functionality
Accessibility Features
Visual Accessibility
High contrast text, scalable fonts, and clear visual hierarchy for users with visual impairments.
Keyboard Navigation
Full keyboard support with visible focus states, allowing users to navigate without a mouse.
Screen Reader Support
Proper ARIA labels, semantic HTML, and descriptive link text for screen reader compatibility.
Mobile Accessibility
Responsive design with appropriately sized touch targets for mobile and tablet users.
Ongoing Efforts
Accessibility is an ongoing journey, and we are continuously working to improve the experience for all users. Our efforts include:
- Regular accessibility audits and testing with assistive technologies
- Involving users with disabilities in our testing process
- Training our team on accessibility best practices
- Incorporating accessibility into our design and development processes
- Monitoring and addressing accessibility feedback from users
Third-Party Content
While we work to ensure that content on our website is accessible, some third-party content (such as embedded videos, social media widgets, or external links) may not be fully under our control. We encourage third-party providers to deliver accessible content and work with them where possible to improve accessibility.
Browser & Assistive Technology Tips
Here are some tips to help you customize your browsing experience:
- Text size: You can adjust text size in your browser settings or use keyboard shortcuts (Ctrl+ on Windows, Cmd+ on Mac).
- Screen readers: Our site is compatible with popular screen readers including NVDA, JAWS, and VoiceOver.
- Zoom: Most browsers allow you to zoom in on pages for better readability.
- High contrast: Many operating systems offer high contrast modes that can improve readability.
Feedback & Assistance
We welcome your feedback on the accessibility of our website. If you encounter any accessibility barriers or have suggestions for improvement, please let us know. We’re committed to making our site accessible to all users.
Contact Accessibility TeamContact Us
If you have any questions about our accessibility efforts, or need assistance using our website, please contact us at customercare@newbalanceshop.us or call us at +1-800-595-9138. We will make every effort to provide you with the information and assistance you need.